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About Us
At Creteworks, we understand the importance of a job well done, which is why we only use high-quality materials and employ the best techniques in the industry. We take pride in our work, and we are committed to ensuring that every project we undertake exceeds our clients' expectations.
We believe that our success lies in the satisfaction of our clients, which is why we work closely with them throughout the entire process to ensure that their vision is brought to life. Our team is always available to answer any questions or concerns you may have!
What To Expect
At CreteWorks LLC, our employees are trained to prep, pour and finish concrete to the highest of industry standards. We work hard to keep up to date on the latest products and techniques as well as work with our suppliers and concrete producers to provide you with the highest quality materials. We take pride in our work and do everything we can to satisfy our customers. However, all of our concrete work is created by hand and even with our knowledge and high standards, small imperfections can and will be expected.
Please read the following information for some of the common issues that you can expect when working with concrete and suggestions on customer care and usage.
We are unable to warranty concrete work. Concrete will not be repaired or replaced except at the discretion of CreteWorks and if we find the damage or failure of the concrete is the result of our failure to follow standard practices and must be reported to us within 6 months of placement.
Concrete can be damaged by many factors beyond CreteWorks control. Damage from wear and tear, de-icers, chemicals, equipment, vehicles and other things are out of CreteWorks control. CreteWorks is not liable for damage caused by misuse or abuse, ground settlement, winter conditions, accidents or acts of God.
CRACKS
Concrete will crack. We don't like it either but it will happen so we cannot guarantee that concrete will not crack, even in spite of all precautions having been taken. If a crack appears, we may be able to assist in the prevention of further cracking.
FLAKING or POPPING
While concrete is very durable, it is not always without flaws. Harsh weather may cause the surface of your concrete to flake or pop off. It is possible that a stone or stone(s) close to the surface will be exposed but such exposure will not compromise the integrity of the slab. We are unable to warranty any damages caused by harsh weather as mother nature always has the upper hand on us.
DISCOLORATION
It is not possible to match the color of your existing porch, sidewalk, driveway, etc. Sometimes different pours on larger jobs are subject to variation in color. Color variations are minor and may fade within time. If you are considering replacing only a section or sections of an existing driveway, patio or sidewalk, please be aware that a color difference is very likely (newly poured section vs. older section). It may be very noticeable and may take years to blend together. CreteWorks can make no guarantee that our work will match your existing product. Colors represented on a computer screen or a printed brochure are just a representation of results and should not be relied upon for the final color of your project. Despite our best efforts, minor discoloration can still occur.
SHIFTING and SETTLING
It is common for driveways, sidewalks, porches, patios and garage floors to have some cracking or shifting over time. This is not necessarily a sign of poor workmanship. There is no way for us to prevent sub-grade settling, underground root growth or shrinkage of the subsurface layers. We cannot warranty against settling because the sub-grade level is beyond our control.
FROST HEAVE and CRACKING
Throughout any given winter there are many freeze-thaw cycles. During these events your concrete is likely to heave but will also most likely settle back to its normal elevation again. However, your concrete is susceptible to cracking during the frost heave event.
FINISHES
Please be aware that smooth finishes are slippery when wet. A broom finish is less slippery and designed to be walked upon even when wet. Stamped surfaces and stained surfaces are sealed to help maintain the beautiful characteristics of the color and design. The sealer used will cause a slippery surface when wet. Please view the "Customer Care" page regarding the use and importance of sealers. Additionally, surfaces which are stamped or stained will require maintenance; how frequently is out of our control.
